Shipping Information
Fast, reliable delivery across Vietnam. Get your aquatic products delivered safely to your doorstep.
Free Shipping Available!
Enjoy free standard shipping on orders over 1,000,000 VND within major cities. Express and same-day delivery options also available.
Shipping Methods
Standard Shipping
Reliable delivery for most areas in Vietnam
Express Shipping
Fast delivery for urgent orders in major cities
Same Day Delivery
Available in Ho Chi Minh City and Hanoi
Delivery Zones & Timeframes
| Zone | Standard | Express | Same Day |
|---|---|---|---|
Zone 1: Major Cities Ho Chi Minh City, Hanoi, Da Nang | 2-3 days | 1-2 days | Available |
Zone 2: Provincial Cities Can Tho, Hai Phong, Nha Trang, Hue | 3-4 days | 2-3 days | Not Available |
Zone 3: Rural Areas Remote provinces and rural districts | 4-5 days | 3-4 days | Not Available |
Order Processing
Processing Time
Orders are typically processed within 1-2 business days. You'll receive a confirmation email once your order ships.
Cut-off Times
- • Standard/Express: 5:00 PM
- • Same Day: 12:00 PM
- • Weekends: Next business day
Special Items
Large aquarium systems and custom orders may require additional processing time of 3-7 business days.
Shipping Costs
Free Shipping
Free standard shipping on orders over:
- • Zone 1: 1,000,000 VND
- • Zone 2: 1,500,000 VND
- • Zone 3: 2,000,000 VND
Weight-Based Pricing
Additional charges may apply for orders over 30kg. Contact us for a quote on heavy items.
Remote Area Surcharge
An additional 30,000 VND may apply for remote locations not covered by our standard delivery network.
Special Handling
Fragile Items
Glass aquariums, delicate equipment, and live plants receive special packaging and handling to ensure safe delivery.
Temperature-Sensitive Products
Products requiring temperature control are shipped with insulated packaging and expedited delivery.
Large Items
Large aquarium systems and furniture may require special delivery arrangements. We'll contact you to schedule delivery.
Installation Service
Professional installation services available for complex aquarium systems in Ho Chi Minh City and Hanoi.
Order Tracking
Tracking Information
Once your order ships, you'll receive a tracking number via email and SMS. Track your package in real-time through our website or carrier portal.
Delivery Notifications
Receive SMS and email updates at key delivery milestones: shipped, out for delivery, and delivered.
Delivery Requirements
Someone must be available to receive the package. If no one is available, we'll attempt redelivery or hold at the nearest pickup location.
Safe Delivery
For your security, we require signature confirmation for orders over 5,000,000 VND.
International Shipping
We currently focus on domestic shipping within Vietnam to ensure fast delivery and optimal product condition. International shipping may be available for specific products upon request.
For international inquiries, please contact our customer service team at +84 (28) 1234-5678 orinternational@h2aquatics.com
Shipping Questions?
Our customer service team is here to help with any shipping questions or special delivery requirements.
Phone Support
+84 (28) 1234-5678
Mon-Fri, 9am-6pm
Email Support
shipping@h2aquatics.com
24-48 hour response
Live Chat
Available on website
Mon-Fri, 9am-6pm